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Welcome!
This leaflet offers you background information on the Ndaks solution.
Please consult the leaflet before using the solution; it will help you becoming familiar with the system.
We hope you enjoy using your Ndaks.
Subject to change
Version 1 / 01.2017 (en)
| Type | Icon/Character | Description |
| NOTE
CAUTION
WARNING |  | NOTE: Information that is useful but not critical to the reader.
CAUTION: Tells the reader to proceed with caution.
WARNING: Stronger than CAUTION; means "don't do this" or that this step could be irreversible, e.g., result in permanent data loss. |
| TIP |
| Useful tips that provide additional information. |
| Procedure | 1. 2. 3. | Procedures are numbered steps to perform an action, where the order of the steps is relevant. |
| Result of procedure/action | ⇒ | Indicates the result of an action//procedure. |
| Lists | • • | Used for listings and items where the order of steps is irrelevant. |
Ndaks is a product that connects to the telephone system to do the following:
Support the workflow
Ndaks offers predefined, service supporting use cases. Find more information on use cases here.
Support of alerting scenarios
Ndaks connects traditional building services with today's IT landscape and cloud telephony.
The focus of the Ndaks is not on the highly complex and safety-relevant alerting scenarios as in case of other DAKS systems. Fire detection alarm is only possible with additional licenses and installations carried out by certified technicians!
Ndaks integrates itself into your use cases, which need to be detected in a project-specific way in order to offer you an optimum solution. Ndaks consists of a local hardware, needed licenses and the necessary installation carried out by your partner.
Ndaks Eco 100 functioning
Ndaks offers following transmission and communication scenarios:
- free announcement
- informing
- gather together (message to everyone)
- group call (message to a group)
- personal message
- warning
Ndaks-Eco 100 allows the following:
- recorded announcements from Wave files or currently via telephone recorded announcements
- manual activation of prepared alarm groups
- transmission of technical alarms (e.g. temperature or level too high, open door - also time-dependent) in connection with an alarm system* or directly via a max 16xIN (secure) and 8xOUT contact inputs
- transmission of fault messages from the production department to the mobile service team, in connection with an industrial control
- availability of a dial-in conference hub (chat room), e.g. emergency conference with participants dial-up and phone meeting points with dial in function
- service calls with a number of currently needed of people to be entered
- alerting/notification via telephone calls, priority assignment for broadcast calls and recipients, 100 broadcast call groups
- broadcast call activation via contact input, with or without short-circuit detection and broken wire detection, control panels*, telephone
- administration via the browser, languages available in Ndaks: DE / EN / FR / NL / TK
- detailed logging
- connection to NFON PBX systems (VoIP unencrypted or encrypted)
- extension of the license to host systems*, serial via ESPA 4.4.4/TAP or via LAN via ESPA-X.
*The ESPA license extension needs to be implemented by a DAKS certifies technician. Both, the license and the service result in additional cost.
Commissioning of Ndaks can be carried out by a NFON partner, which has completed the Ndaks training.
Product activation
Your technical partner will carry out the commissioning. During the commissioning, licence will be implemented using as SD card.
Portal configuration
The telephone system administrator takes over the interface configuration between the telephone system and the Ndaks.
Ndaks configuration
Ndaks is delivered with a generic preconfiguration, which must be adjusted to the given call number plan. Please contact your technical partner.
Ndaks is not approved for use in connection with the NFON telephone system in life-threatening, hazardous or in situations with treatment-related conditions. Nor does NFON AG assume any liability by faulty assembly or installation.
Ndaks provides following functions:
- allows monitoring of I/O contacts and group calls via max 16xIN (secure) and 8xOUT
- An existing Ndaks-Eco 100 can be upgraded with an ESPA-X protocol with help of a certified technician and additional licences.
- The minimum contract period is 24 months. In case the contract is ended, the SD card placed into the hardware needs to be returned to NFON.
- supports group calls via predefined service use cases.
- allows additional freely configurable group calls.
- the NFON partner requires only one Ndaks training.
- WITHOUT ESPA-X. Consequently no M2M alerting!
The following list gives an overview over possible use cases, which are preconfigured in the system. This preconfiguration is non-binding. NFON reserves the right to change it and to adjust it according to the growing requirements of the market.
Freely configurable employee announcement "SERVICE-CALL"
Information has to be communicated to a group of employees.
- A recorded message has to be transmitted.
⇒ A message will be recorded and automatically transmitted to a predefined group.
Example: "Following is an information, after listening, please hang up."
The transmitted voice message does not have to be acknowledged by the recipient. If the message is not listened to, the ringing of the phone is ignored, the system will retry to transmit the message again after the preconfigurable time.
Operation site: unlimited
Employee alarming "ALARM STATUS"
The status on a building alarm has to be communicated to a group of employees.
- A corresponding key code was entered on the telephone. A predefined alarm status has to be transmitted.
⇒ A predefined voice message will automatically be transmitted to a predefined group of people.
Example: "The alarm is ended. Restrictions are removed. Please inform the guests and take care of them. This was an automatic group broadcast call. You can now hang up."
The transmitted voice message does not have to be acknowledged by the recipient.
Operation site: hotel, retail
Close staff entrance "CLOSE DOOR"
The door input / output contact is monitored in a time-controlled manner. The status "open" should be communicated to a group of employees depending on the time and duration.
- The door is open.
⇒ A predefined voice message will automatically be transmitted to a predefined group of people.
The transmitted voice message has to be acknowledged by the recipient. If the message is not acknowledged, it will be transmitted to the next recipient in the escalation level.
Operation site: kindergarten, school, hotel
Open gate / barrier "GATE"
The gate / barrier intercom has a button which automatically dials into the system. The access gate has to be opened depending on the time.
- Depending on the time of day, the barrier is automatically opened, or an employee is informed.
⇒ A predefined voice message is automatically transmitted to the intercom.
Example: "Open gate. Please drive through."
Operation site: unlimited
Open gate using a PIN "GATE SECURE"
The gate / barrier intercom has a button which automatically dials into the system. The access gate has to be opened using a PIN.
- The gate will be opened automatically by entering a four-digit PIN.
⇒ A predefined voice message is automatically transmitted to the intercom.
Example: "Please enter a four-digit PIN."
Operation site: unlimited
Heating boiler temperature level "BOILER-COLD"
The boiler input / output contact will be monitored in a time-controlled manner. The status "temperature" has to be communicated to a group of employees depending on time and period.
- The temperature has not reached the defined level.
⇒ A predefined voice message will automatically be transmitted to a predefined group of people.
Example: "The temperature sensor of the boiler has not measured the defined temperature. There is not enough hot water."
The transmitted voice message has to be acknowledged by the recipient. If the message is not acknowledged, it will be transmitted to the next recipient in the escalation level.
Operation site: unlimited
Cold store temperature level "COLD STORE"
The cooling input/output contact will be monitored in a time-controlled way. The status "temperature" has to be communicated to a group of employees depending on time and period.
- The refrigeration temperature has not been reached.
⇒ A predefined voice message will automatically be transmitted to a predefined group of people.
Example: "Caution! The refrigeration temperature is incorrect. Please verify the refrigeration capacity."
The transmitted voice message has to be acknowledged by the recipient. If the message is not acknowledged, it will be transmitted to the next recipient in the escalation level.
Operation site: unlimited, hotel
Late shift threat "LATESHIFT HELP"
An employee needs to call attention to his situation. His call for help needs to be communicated to a group of employees.
- The employee presses the help key on the telephone. It activates the local microphone and initiates a conference.
⇒ A predefined voice message will automatically be transmitted to a predefined group of people.
Example: "The late shift has sent a silent call for help. This automatic group call connects you into a conference with other participants in order to coordinate next steps. You can now listen to the late shift employee's telephone, yet its speaker will be muted for security reasons."
The transmitted voice message has not to be acknowledged by the recipient. In case the ringing of the telephone will be ignored, the system will try to get another participant into the conference. The conference participants can communicate with each other and can listen to the late shift employee's telephone microphone. The speaker of that telephone is muted in order to keep the help call unnoticed.
Operation site: unlimited
Inform security service "WATCHMAN"
An employee needs to call the security service. His call needs to be communicated to a group of employees.
- A configured key code was entered or a key was pressed.
⇒ A defined call for help needs to be transmitted.
Example: "Security service, please report to the store management."
The transmitted voice message has to be acknowledged by the recipient. If the message is not acknowledged, it will be transmitted to the next recipient in the escalation level.
Operation site: unlimited, hotel
Open cash desk "CASHIERDESK NEXT"
Customer or employee asks for another cash desk to be opened.
- The cash input/output contact will be supervised. The service button will be pressed.
⇒ A predefined voice message will automatically be transmitted to a predefined group of people.
Example: "Please open another cash desk."
The transmitted voice message has to be acknowledged by the recipient. If the message is not acknowledged, it will be transmitted to the next recipient in the escalation level.
Operation site: retail
Cash desk call for help "CASHIERDESK HELP"
An employee needs help. His call for help will be communicated to a group of people.
- The cash desk input/output contact will be supervised. The service button will be pressed.
⇒ A predefined voice message will automatically be transmitted to a predefined group of people.
Example: "The cashier needs help."
The transmitted voice message has to be acknowledged by the recipient. If the message is not acknowledged, it will be transmitted to the next recipient in the escalation level.
Operation site: retail, hotel
Cleaning service in the lobby "CLEANER NEEDED"
Public areas will be cleaned regularly but sometimes also spontaneously. To request spontaneous cleaning, a message needs to be sent out to a group of employees.
- The service input/output contact is supervised. The service button will be pushed.
⇒ A predefined voice message will automatically be transmitted to a predefined group of people. The message could also be automatically played over speakers in the back office (housekeeping office).
Example: "Cleaning service needed in the lobby."
The transmitted voice message has not to be acknowledged by the recipient.
Operation site: hotel
Luggage service in the lobby "LUGGAGE"
The concierge needs help transporting luggage to the room.
- The service input/output contact is supervised. The service button will be pressed.
⇒ A predefined voice message will automatically be transmitted to a predefined group of people.
Example: "Help needed transporting luggage. This is an automatic group broadcast call. You can hang up now."
The transmitted voice message does not need to be acknowledged by the recipient.
Operation site: hotel
Night porter threatened "NIGHTAUDIT"
The night porter needs to draw attention to situation of threat he is currently facing. His call for help will be communicated to a group of employees.
- The night porter presses the help button on his telephone. It activates the local microphone and initiates a conference.
⇒ A predefined voice message will automatically be transmitted to a predefined group of people.
Example: "The night porter has sent a silent call for help. This automatic group call connects you into a conference with other participants in order to coordinate next steps. You can now listen to the night porter's telephone, yet its speaker will be muted for security reasons."
The transmitted voice message has not to be acknowledged by the recipient. In case the ringing of the telephone will be ignored, the system will try to get another participant into the conference. The conference participants can communicate with each other and can listen to the late shift employee's telephone microphone. The speaker of that telephone is muted in order to keep the help call unnoticed.
Operation site: hotel
VIP arrival "VIP ARRIVAL"
The front office needs to inform about the arrival of a VIP guest.
- Corresponding key code will be entered on the telephone or a special key pressed.
⇒ A predefined voice message will automatically be transmitted to a predefined group of people.
Example: "VIP arrival! VIP arrival! Please come to reception.“
The transmitted voice message does not need to be acknowledged by the recipient.
Operation site: hotel
Alarm in a sauna "ALARM SAUNA"
The person in the sauna needs help.
- The help input/output contact will be supervised. The help button will be pressed.
⇒ A predefined voice message will automatically be transmitted to a predefined group of people. The message could also be automatically played over speakers in the back office.
Example: "Help call from the sauna. First aider urgently needed in the sauna!"
The transmitted voice message has to be acknowledged by the recipient. If the message is not acknowledged, it will be transmitted to the next recipient in the escalation level.
Operation site: hotel
Where can you get help?
You can use various sources for help concerning your issues:
| Komro GmbH | Am Innreit 2 83022 Rosenheim Tel.: + 49 8031 365 7575 www.komro.net |
| centrex.komro.net | At centrex.komro.net you will find an overview of all documentation, downloads and portals as well as help pages and further information. |
| Business Customer Sales | If you have any questions about your current contract You can reach our sales staff from: Monday to Thursday from 08:00 hrs to 17:00 hrs and Friday from 8:00 a.m. to 1:00 p.m. under the telephone number +49 (8031) 365-7550 |
| Technical support | If neither the manuals nor the FAQs or other contents of the support website have helped you, you can open a support request by telephone.
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