F. Where Do you find help?

Download

Where can you get help?

You can use various sources for help concerning your issues:

Komro GmbHAm Innreit 2
83022 Rosenheim
Tel.: + 49 8031 365 7575
www.komro.net
centrex.komro.netAt centrex.komro.net you will find an overview of all documentation, downloads and portals as well as help pages and further information.
Business Customer SalesIf you have any questions about your current contract
You can reach our sales staff from:
Monday to Thursday from 08:00 hrs to 17:00 hrs
and Friday from 8:00 a.m. to 1:00 p.m.
under the telephone number +49 (8031) 365-7550
Technical support 

If neither the manuals nor the FAQs or other contents of the support website have helped you, you can open a support request by telephone.
 
You can reach our support staff from:
Monday to Thursday from 08:00 a.m. to 5:00 p.m.
and Friday from 8:00 a.m. to 12:00 p.m.
under the telephone number +49 (8031) 365-7585.
Please include at least the following points in your enquiry: 

  • State your customer number, your name and a callback number.
  • A complete description of the malfunction, error or operating query.
  • Specify exactly which system components are affected (e.g. the MAC address in the case of terminal devices).
E. Services